Terms & conditions

1. Definitions

The following general terms and conditions apply to all sales of goods by Gramm Store and its partners through the online store https://dental.grammstore.com/ to the Buyer, and may be modified at any time by Gramm Store without prior notification.

The following terms shall mean:

Buyer – a natural person / legal person or other legal entity who places an Order.

Seller – Gramm Store, operating under the trade name OTT GLOBAL MEDTECH SRL, with registered office at Str. Culturii, Bl.1, Ap.1, Baia Mare, Judet: Maramures, CUI RO33835415, registration number with the Trade Register J24/1075/2014.

Goods – any product, including documents and services mentioned in the Order, which the Seller will supply to the Buyer.

Order – an electronic document that serves as a means of communication between the Seller and the Buyer, through which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.

Contract – a confirmed Order by the Seller.

Intellectual Property Rights – all intellectual property rights such as know-how, copyright and related rights, database rights, design rights, model rights, patents, registered trademarks and domain name registrations for any of the foregoing.

Site – the domain https://dental.grammstore.com/ and its subdomains.

2. Contractual Documents

By placing an electronic Order on the website https://dental.grammstore.com/, the Buyer agrees to the form of communication (email, phone) through which the Seller conducts its operations. The Order will consist of the following documents:

The Order (together with clear indications regarding delivery and billing data) and its specific terms.

Terms and conditions.

If the Seller confirms the Order, this implies a full acceptance of the terms of the Order. The acceptance of the Order by the Seller is considered final when there is an electronic confirmation (email) from the Seller to the Buyer, without requiring a receipt confirmation from the Buyer. The Seller does not consider an unconfirmed order to have the value of a Contract at any time.

The confirmation of the Order is made electronically (by email). The prices of the products in the Order are valid for 3 working days from the date of the Order registration. The general terms and conditions of sale will be the basis for the Contract thus concluded.

3. Seller’s Obligations

The Seller will use their professional and technical knowledge to achieve the result stipulated in the Order and will deliver Goods that meet the Buyer’s requirements and specifications expressed in the Order.

The information presented on the Seller’s websites is informative and may be modified by the Seller without prior notice. Product descriptions may be incomplete, but the Seller makes efforts to present the most relevant information for the product to be used within the parameters for which it was purchased.

4. Intellectual and Industrial Property Rights

The User/Buyer understands the intellectual property right and will not disclose to a third party or make public any of the information received from the Seller.

All designs, graphics, and design elements appearing on the website, the website name, and the graphic symbols are registered trademarks owned by Gramm Store and may not be reproduced, copied, or used without the written permission of the owner.

All content elements such as descriptions, designs, graphics, and design elements appearing on the website, including but not limited to logos, stylized representations, trademarks, static images, dynamic images, text, and/or multimedia content presented on the website, are the exclusive property of Gramm Store, and all rights obtained in this regard directly or indirectly through licenses for use and/or publication are reserved.

The User/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any of the above elements in any context other than the original one intended by Gramm Store, include any content element outside the Site, remove the signs that signify the copyright of Gramm Store over the content elements, or participate in the transfer, sale, distribution of materials made by reproducing, modifying, or displaying the content elements, except with the express written consent of Gramm Store.

5. Rights over the content of the website

The entire content of the website and the graphic elements, including but not limited to, all the content in text format, as well as the technical sources of all present and future services and facilities – except where expressly mentioned as another owner – the sources of the pages and any other material, transmitted in any form to and by Users (through direct viewing on the site, newsletters, etc.) belong to Gramm Store.

The content of the website, regardless of the area where it is located on the site and regardless of its type, may be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal use can only be done with the prior written, express, and prior agreement of Gramm Store. Therefore, copying, taking over, reproducing, publishing, transmitting, selling, partially, fully, or modified distributing the content of this site or any part of it for purposes other than personal use is prohibited, with the following exceptions:

(i) it is permitted to reproduce (on non-commercial sites, forums, press articles, etc.) small fragments of the published articles (max. 400 characters), with the obligation to specify the source of the information taken, with a link, under the following form: (Source: website name – link to website content).

(ii) links to the website https://dental.grammstore.com/ are allowed, and the source of the information will be specified after each link or at the end of the article, as follows: “Information provided by the courtesy of Gramm Store – link to website content.”

Users undertake to respect all copyright and related rights and any other intellectual property rights that the Website Administrator and its partners hold over / in connection with the website https://dental.grammstore.com/.

Gramm Store reserves the right to take legal action against any person and / or entity that violates the above provisions in any way. Requests to use the content of the site for any purpose other than personal use can be made by e-mail to the address mail @ Gramm Store.ro, with the specification “Attention to the agency.”

Anyone who transmits or publishes information or materials to the site in any way assumes the obligation not to prejudice in any way the copyright that a third party could invoke in connection with the materials and information transmitted in any way to the site, and the persons who send information or materials in any way understand and accept that any violation of this obligation cannot in any way engage the responsibility of Gramm Store, but only the responsibility of those persons.

Gramm Store may conduct advertising campaigns and / or promotions at any time in any section of the site without requiring the agreement of the site’s users. The spaces and size of advertising campaigns and promotions do not require the agreement of the site’s users and can be changed at any time without prior notice.

Gramm Store does not assume responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site other than those organized strictly on the site.

6.Limitation of site administrator’s liability

Gramm Store does not assume any obligation and does not guarantee implicitly or expressly, for the content of the site, respectively for the content provided by its partners or site Users. However, Gramm Store will make all reasonable efforts to ensure the accuracy and professional manner in which information will be provided on the site, to gain and maintain Users’ trust in the site. In this regard, Gramm Store will try to correct errors and omissions reported as soon as possible.

The site administrator does not offer any guarantees for the content of the site and under no circumstances can be held liable for any loss or damage that may result from the use of any part/sequence/page of the site or from the inability to use it, regardless of its cause or from the erroneous interpretation of any provisions of the site’s content.

The information provided through the site is offered in good faith, from sources appreciated to be reliable. If any of the published articles or any other information falls under the scope of copyright law, we ask Users to contact us at the email address contact@grammdentalstore.ro, in order to take the necessary measures. At the same time, Users should be aware that the presented information may include possible inaccuracies (e.g. technical data or typing errors). The site administrator will make all necessary efforts to correct these aspects as soon as possible.

Users understand and accept that Gramm Store does not guarantee:

• that the information contained on the site is fully complete;
• that the information entered by website Users is real, correct and assumes no responsibility for how visitors use them;
• that the information or services on the site will meet all Users’ requirements, and for the inadequate use of these, Users assume full responsibility;
• for the results obtained by Users as a result of using the information or services available through the site, the use of information and services being done by Users at their own risk;
• that the services available through the site will function constantly, uninterrupted, without errors – regarding this aspect, Gramm Store does not assume responsibility for any damages that Users may have due to the temporary or defective functioning of the site or for the use of information obtained through the use of links from the site to other sites (their use is at the discretion of Users).

Also, Users understand and accept that Gramm Store is not responsible for any inadvertent errors or omissions in the information provided on the website by the Users. Additionally, Users understand and accept that Gramm Store is absolved of any responsibility for the advertising messages posted on the site or through the services offered on the site, as well as for the goods or services provided by the authors of these advertising messages. Specifically, Users of the website agree to indemnify Gramm Store for any judicial or extrajudicial action that arises as a result of the incorrect or fraudulent use of the site.

In cases of force majeure, Gramm Store and/or its operators, directors, employees, branches, subsidiaries, and representatives are completely absolved of any responsibility. Cases of force majeure include, but are not limited to, technical equipment malfunctions of Gramm Store, lack of internet connection, lack of telephone connections, computer viruses, unauthorized access to the Site’s systems, operating errors, etc.

Users agree to protect and indemnify Gramm Store and/or its operators, directors, employees, branches, subsidiaries, and representatives against any and all claims, demands, actions, impositions, losses, damages, costs (including, without limitation, attorneys’ fees), expenses, judgments, decisions, fines, settlements, or other obligations resulting from or related to any other actions of the Users in connection with the use of the site or services offered through it.

Gramm Store does not offer any express or implied warranties regarding the website https://dental.grammstore.com/, including but not limited to its operation, information, content, materials, or products on the site, or their suitability for a particular purpose. Users expressly agree that the use of this site and the application of the information is at their own risk.

7. Subscribing Users to Newsletters and Alerts

Site users have the option to receive newsletters and alerts via email, with the possibility for users to opt out at any time with a single click on the unsubscribe link provided in the newsletter/alert received at the email explicitly provided during subscription.

Given that access to the products offered through the site is done through an active account, based on a username and password, we recommend that users do not disclose these elements to third parties, even if they claim to contact you on behalf of the site.

In addition, to ensure a high level of security, we recommend closing the browser window in which you worked or clicking “Sign out”/”Log off” on the visited page at the end of the site visit.

8. Cookie Policy

A cookie is a text file that contains small pieces of information sent to your browser and stored on your computer, mobile phone, or other device when you visit a site. This cookie file sends information back to the site whenever you revisit it.

Cookies can be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies) that are valid only until you close your browser window. Cookies can be first-party cookies, which are set by the site you visit, or third-party cookies, which are set by a different site than the one you visit.

How does Gramm Store use cookies?

We use cookies to improve the functionality of our sites, to help you navigate more efficiently from one page to another, to remember your preferences, and in general, to improve the user experience. The cookies we use on our sites can fall into the following categories:

Strictly Necessary Cookies:

These cookies are essential for you to navigate the site and use the services you have requested, such as accessing secure areas of the site.

We use this type of cookie to manage user registration and authentication. Without these cookies, the services you have requested cannot be provided. These cookies are first-party cookies and can be permanent or temporary. In short, our sites will not function properly without these cookies.

Cookies for performance:

These cookies collect information about how visitors use a site, such as which pages are most visited. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous.

We use these cookies to:

• generate statistics about how our sites are used
• measure the impact of our advertising campaigns.

These cookies can be permanent or temporary, host or third-party. In short, these cookies collect anonymous information about visited pages and viewed ads.
Cookies for functionality:

These cookies allow a site to remember the things you have chosen (such as username, language, or country) and provide improved, more personal options. These cookies can also be used to provide services you have requested, such as watching a video or commenting on a blog. The information used by these cookies is anonymized and they cannot record your browsing activities on other sites.

We use these cookies to:

• remember whether you have already benefited from a certain service
• improve the overall experience on the site by remembering your preferences.

Advertising cookies:
These cookies are used to limit how often you see an ad, as well as to measure the impact of advertising campaigns.

Advertising cookies are used to manage advertising throughout the site.

Advertising cookies are placed by third parties, such as advertising companies and their agencies, and can be permanent or temporary cookies. In short, they are related to advertising services provided on our site by third parties.

Social cookies:

these cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow sharing of content from https://dental.grammstore.com/ on those networks. Gramm Store.ro does not control these cookies, so for more information on how they work, please check the social network pages.
How to manage and delete cookies

If you want to impose restrictions, block, or delete cookies, you can do so by changing your web browser settings. Using https://dental.grammstore.com/ without rejecting cookies or similar technologies denotes visitors’ consent to our use of such technologies and processing of information.

9. Invoicing and payments

The price, payment method, and payment term are specified in the Order. The Seller shall issue an invoice to the Buyer for the Goods delivered, and the Buyer shall provide all necessary information for the issuance of the invoice in accordance with applicable law.

For proper communication of the invoice related to the Order, the Buyer is responsible for updating its information in its Account whenever necessary, and accessing the information and documents related to each Order existing in its Account.

By submitting the Order, the Buyer agrees to receive the invoices in electronic format via email, at the email address mentioned in its Account.

10. Responsibilities

The Seller is obliged to dispatch the Goods and Services through door-to-door courier service to the Buyer.

The Seller is released from risks and responsibilities associated with the Goods and Services upon delivery to the internal courier company with which the Seller collaborates or to the Buyer’s representative.

The Seller will ensure proper packaging of the Goods and Services and will ensure the transmission of accompanying documents.

The Seller cannot be held responsible for any damages that the Buyer or any third party may suffer as a result of the Seller’s fulfillment of any of its obligations under the Order, and for damages resulting from the use of the Goods after delivery, especially for the loss of products. The Seller will be responsible if subcontractors and/or any kind of partners involved in executing the Order fail to fulfill any contractual obligations.

The Seller does not assume responsibility for the descriptions of the products presented on the website. The images are presented on the website as an example, and the delivered products may differ from the images and descriptions displayed on the website in any way due to changes in characteristics and design without prior notice. The Seller reserves the right to complete and modify any information on the website without prior notice.

The Seller does not guarantee the availability of the products displayed in stock, which is why it has the right not to partially or completely deliver a certain order in case certain products are no longer in the current offer or are not available.

In case prices or other details regarding products have been displayed incorrectly, including due to incorrect input in the database, the Seller has the right to cancel the delivery of the respective product and to notify the client as soon as possible about the error, if the delivery has not yet been made.

The Seller is not responsible for damages resulting from the non-functioning of the website, as well as for those resulting from the impossibility of accessing certain links published on the website.

The maximum value of the Seller’s obligations towards any client in case of non-delivery or improper delivery is the value of the sums collected by the Seller from that client.

The products sold on the website are intended for personal use, and their resale is strictly prohibited, in accordance with the Tax Code.

11. Processing personal data

To ensure compliance with users’ right to the protection of personal data, we have implemented specific protection measures, taking into account Romanian legislation, as well as the requirements established by Regulation (EU) 2017/679 – applicable throughout the European Union starting with 25 May 2018 (“Regulation”).

Personal data means any information by which you can be identified, in particular by an identifier such as a name, an identification number, location data, an online identifier or one or more elements related to your physical, physiological, genetic, mental, economic, cultural or social identity.

Our company takes all necessary measures to ensure compliance with your right to the protection of personal data, and these terms represent the notification established by art. 13 or 14 of the Regulation by which we explain why we collect your personal data, how we protect this data, as well as what your rights are in connection with this data collection.

We encourage you to carefully read the document and to request any additional information or clarification that you consider necessary regarding the content of this information.

General considerations regarding your personal data
In accordance with Regulation (EU) 2017/679, Gramm Store will safely and only for specified purposes, manage the personal data provided by Users. By the Terms and Conditions, Users are informed that the personal data they provide will be processed for the purpose of providing optimal internet services, goods and services supply services, advertising, marketing and advertising services and statistics by Gramm Store.

Gramm Store carries out the following processing operations: collection, recording, organization, storage, adaptation, modification, extraction, consultation, use and, in some cases, transmission to third parties, on the exclusive and regulated basis of a commercial contract that ensures the security and confidentiality of data, as well as respecting the rights of users, the personal data of the site’s Users in order to manage, maintain, improve and obtain information about the services offered, as well as to prevent errors and information leaks through its own IT network, law violations or contractual terms.

The personal data to be collected may be used, including by automated profiling (for those Users who have explicitly consented) and to personalize the services offered to Users through the site to the greatest possible extent, as well as for marketing purposes. Automated profiling will not target minors, their personal data will not be processed for this purpose.

Personal data will be provided by Users, at their own discretion, when creating a valid account on the site or subscribing to a service available on the site, to benefit from the services and products offered through it. When registering on the site, the User is requested certain personal data, such as name and surname, gender, date of birth, e-mail address, telephone, profession, habits/preferences/behavior, but also other personal information.

The user is solely responsible for all data provided when creating a user account on the website. To confirm the data and the account, the user will be notified at the email address declared when creating the account. This confirmation email is intended to stop fraudulent actions by users who use other people’s email addresses to create fake accounts. If you receive such a message, and you have not personally registered on the site, please send us an email at contact@grammdentalstore.ro to delete the respective account within a maximum of 3 working days. The email will include, in pdf format, the current version of this Contract.

The user’s profile form contains fields that can be edited in case the provided data needs to be modified or completed.

The user is not obliged to provide this data, as it is necessary for i) the record of site usage and ii) optimal provision of services through the site, for promoting campaigns, advertising, marketing actions, personalized advertisements, and access to additional facilities for users. Refusal to provide the requested data leads to non-participation in promotional campaigns organized through the site and non-use of the additional services and facilities offered exclusively to users with an account on this website.

The website can be used even if the user decides not to create a profile by providing personal data, except for the exceptions set out in the Cookies Policy (an integral part of this Contract).

According to Regulation (EU) 2017/679 and Law no. 677/2001, users have the right to access and intervene in their data, the right not to be subject to an individual decision, and the right to appeal to justice. Furthermore, users have the right to object to the processing of their personal data and to request its deletion.

To exercise these rights, users can make a written request and send it by email to contact@grammdentalstore.ro, specifying “Request for personal data”.

The website undertakes not to send spam messages (commercial messages for which the User has not given explicit prior consent) and to take all accessible technical means to ensure the security and confidentiality of user data.

The website reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, engage in proven fraudulent activities, slander, or attack the security and confidentiality of information within the website or the operating company of the website.

Personal data collected, grounds for collection, and purposes of collection
Within the online communication report established between the site and the user, we collect and process your personal data, the collection and processing of this data being necessary for the provision of informative and promotional content to the user, following the voluntary submission of personal data within the website, by accessing one or more of the following sections: create account, update account, subscribe to newsletter, complete online questionnaire, complete online form, to obtain personalized information or commercial benefits, within the campaigns promoted on the site.

The grounds for the collection of personal data on the site may be:

• The data subject has given consent to the processing of his or her personal data for one or more specific purposes;
• The processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
• The processing is necessary for compliance with a legal obligation to which the controller is subject;
• The processing is necessary in order to protect the vital interests of the data subject or of another natural person;
• The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
• The processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

In the enumerations below, we present in detail the personal data collected, as well as the basis, purpose, and duration of their collection. Providing the data below is not mandatory to view the website, except for those related to Cookies.

The indicated data is only necessary to provide specific services for the Users who transmit them.

Personal data we collect:

Name, surname, email address, phone number, geographic location data, mailing address, social media profile links

The basis for collecting this data: 1), 6)

The purposes of collecting personal data:

To provide access to content and respond to questions and requests submitted by the user online, to transmit communications, offers, and benefits consisting of access to services and products.

Method and period of data collection:

Within a secure database, until the user explicitly expresses the desire to delete them or for up to 10 years from the user’s last activity on the site. After 10 years, the data will be electronically anonymized.

Personal data we collect:

Cookies, timestamps (date and time of access), browsing history on the site

The basis for collecting this data: 1), 6)

The purposes of collecting personal data:

To monitor website traffic and its browsing history, to create a content hierarchy and identify the most relevant content for the user.

Method and period of data collection:

Within a secure database, until the user explicitly expresses the desire to delete them or for up to 10 years from the user’s last activity on the site. After 10 years, the data will be electronically anonymized.

Storage mode of your personal data, location, retention period
We will store your personal data for a period that does not exceed the period necessary for the purposes in which the data is processed, and in cases where we have a legal obligation to keep your personal data for a certain period, the retention period will be as provided by law. Depending on the specific situation, this period will vary and can range from 1 day to 10 years.

To ensure a good understanding of how your personal data will be stored, the location where it will be kept, and the exact period for which it will be retained in our records or systems, please refer to the table above.

In order to guarantee the user’s right to be protected regarding the processing of personal data, we implement special technical and organizational measures to protect certain categories of sensitive data or data that may significantly affect rights.

User Rights Regarding Personal Data and Their Exercise
In order to protect user data at the highest standard, there are a series of rights regulated by law that we will briefly present below. For any further details, please do not hesitate to contact our data protection officer using the following contact details: contact@grammdentalstore.ro, Str. Culturii, Bl.1, Ap.1, Baia Mare, County: Maramures, phone +40 749 101 030.

The Right of Access

The user has the right to access their personal data that we process, as well as the right to obtain copies of them. Upon the user’s request, the first such copy will be provided to you free of charge, and any additional copies you request may be subject to a corresponding fee for the effort required for extraction and formatting for transmission. The copy of personal data can be provided to you either in electronic format or in physical format, depending on your request and the nature of the requested data. To request information about personal data existing on the site, as well as to request partial or total deletion of this data, please send a request to the email address contact@grammdentalstore.ro or send a letter by mail or courier to the headquarters of Gramm Store.

The user also has the right to obtain any relevant additional information (such as the reason for processing personal data, the categories of personal data we collect, information on the processing and disclosure of this data, and any other such information).

The Right to Rectify Data.

The user has the right to obtain the rectification of any inaccuracies regarding their personal data processed by us. Additionally, they have the right to obtain the completion of any incomplete personal data. Any user is encouraged to contact the website at contact@grammdentalstore.ro whenever they notice an inaccuracy in their personal data or their personal data processed by Gramm Store is incomplete.

Right to erasure

The user has the right to have their personal data erased. This right is not an absolute right, which means that the law establishes certain limitations regarding the exercise of this right (“the right to be forgotten”).

Right to restriction of processing

The user has the right to obtain restriction of processing of their personal data that we collect and process, especially in cases where the accuracy of the data is contested, where the processing is unlawful or where the processing of such data is no longer necessary, according to the law.

Right to object

The user has the right to object to the processing of their personal data by us, especially in cases where the processing is carried out for marketing purposes or for reasons related to their particular situation, in which case their data must be anonymized as soon as possible after the objection is noticed and the anonymization must be confirmed to the user.

Right to withdraw consent

For personal data processed based on consent, the user has the right to withdraw their consent at any time, just as easily as they gave it initially. However, withdrawing consent will not affect the legality of the data processing we carried out before the consent was withdrawn. The right to withdraw consent is not an absolute one, which means that there are cases where the data will not be erased as a result of the withdrawal of consent (for example, when personal data is used for the website to comply with a legal obligation). The withdrawal of consent applies from the moment of registration and the withdrawal operation will be carried out within a maximum of 3 working days from registration.

Right to lodge a complaint with the competent authority

The user has the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing regarding the aspects concerning the processing of personal data by our Company.

Automated decision-making process, including profiling, and the right to request that decisions based on automated processing of data or that significantly affect the user be made by natural persons, not exclusively by computers.

The personal data is collected and processed through an automated decision-making process for the purpose of personalizing the information and commercial communications addressed to you. The automated decision-making process involving health data is based on your express consent.

During these processes, your data is protected by special security measures such as data encryption and advanced server security at the database level.

You have the right to request a modification of how your personal data is automatically processed, by requesting the verification of the automated process through human intervention. For this purpose, please contact us at the email address contact@grammdentalstore.ro.

Exercising your rights
To exercise the rights mentioned above, to ask any questions about these rights, or to request clarification on any of the provisions of this notice, please contact us at any time, using the contact information.

How to submit requests or complaints – contact person

To find out more information about personal data, how data is collected, processed, and protected, or to request any clarifications regarding the information mentioned in these Terms and Conditions, any user can contact the person responsible for the protection of personal data within the company at any time, by email at contact@grammdentalstore.ro or by postal correspondence at Str. Culturii, Bl.1, Ap.1, Baia Mare, County: Maramures.

12 Force Majeure

Neither party shall be liable for the non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure is an unforeseeable event, outside the control of the parties and which cannot be avoided.

13 Applicable Law

This contract is subject to Romanian law. Any disputes arising between Gramm Store and users/customers/buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.

14. Modification of terms and conditions

Gramm Store has the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without any prior notice and without being obliged to fulfill any other formality towards the Users. Any modification is fully and unconditionally accepted by the site Users simply by using or accessing the site or any of the facilities offered by the site, at any time after the modification has been made. Non-acceptance of any modification entails the obligation of the respective User to immediately cease accessing the site and/or using the services offered through it.